In these rules the following words have the following meanings unless the context requires otherwise
SureBet : Trading name owned by Risecom limited , a limited company registered in Kenya.
Surebet.ke: website owned by Risecom for purpose of online betting.
Bet : The staking of money on the prediction of the outcome of a sporting event offered by us. A bet can include one or more predictions. A bet on one outcome is a single. A bet on many different outcomes is a multiple.
Odds or Price: The return on the money staked should the prediction recorded in a Bet be correct.
Customer: legal person placing a bet with SureBet
User: legal person using this service
Full time (FT): The point when the official 90 minutes of a full match has elapsed plus any 'Injury Time' that the referee chooses to add and shall NOT include scheduled extra time (two half times of 15 minutes each), penalty shoot-outs etc.
VOID : That for one reason or another the bet is not acceptable to SureBet. In these cases, this bet is settled at the price of 1. In the case of a single bet this would mean the stake is returned to the customer.
Notwithstanding anything contained in these Terms and Conditions, the Customer's winnings shall be subject to the governing regulations in the Republic of Kenya and this shall include but not be limited to applicable taxes and levies.
Kenya Law prohibits under 18 year olds from betting.
You must be over the age of 18 and over the legal age for Internet.
We reserve the right to verify a customer's age using recognized age verification third party companies. Further, if necessary we may also request proof of age or identification documentation from the customer at any time. During this period accounts may be suspended whilst checks to confirm verification are being completed.
By accepting the terms and conditions of registration you are confirming and indicating to us that you are 18 years of age or above, and over the legal age for Internet Gambling in kenya.
We reserve the right to use any public shared or any form of information available to investigate and implement age restrictions. Members of the public can share such through our social media platforms.
Minors and Advice for Family & Friends
If you are under 18, please do not attempt to register an account with Surebet.
As a socially responsible operator, Surebet employs an Over 18 Policy and are committed to preventing underage gambling. Verification checks are conducted on Surebet customers, so if you register a Surebet account, please do not be offended in the event that we ask you for proof of age and identity.
If you have concerns that your children or someone you know under the age of 18 may be gambling through this site or has access to personal and account details that would allow them to do so, then there are a number of options available to help you.
The following tools are useful to check and block underage access to our site and sites containing age specific content:
www.cybersitter.com – this allows specific sites to be blocked
www.netnanny.com – this has filtering software protecting children from inappropriate web content
www.bigdeal.org.uk – this service is offered by GamCare to provide young people with information and guidance around responsible gambling
We understand that an individual developing a gambling problem does not just affect them alone, but also their family and friends.
Situations like this can be very difficult to approach. The key is to offer your support throughout and outline the additional support options available when they are ready to consider them. Please see the Getting Assistance section of our website for details of leading organisations that may be able to help customers directly.
For any people close to an existing customer whose gambling behaviour they are concerned about, we recommend that you talk to a counselor on toll free numbers on our website.
Account Closure and Self-Exclusion
Should you wish to close your Surebet account, please contact our Customer Support.
On self help, please send “stop/quit/close account” to sms shortcode 29488.
In very few of cases, there will be the option for you to reopen your account. However, should you request for a permanent closure, then we shall honour this request in all circumstances and reopening shall not be permitted.
The Company reserves the right to close any account immediately and void any bets placed from such an account if it is established that:
а) at the moment of making a bet, a customer had information about the result of the event;
b) a customer had an opportunity to influence the result of the event by being a direct participant of the match (sportsmen, referees, coaches, etc.) or a person acting on behalf of a direct participant of the match;
c) bets are made by a group of customers who act together (as a syndicate) with the purpose of overcoming specific controls and limits established by the Company;
d) one customer has several gaming accounts (multiple registration);
e) a customer is suspected of using specialized software or technical means allowing automation of the betting process;
f) any untrustworthy means of obtaining information or overcoming the Company-imposed limitations are used;
g) any reason where we believe that the account is not being used for genuine betting or gaming purposes.
NB: It is each individual customer’s responsibility to ensure that the personal details provided at registration are correct. Surebet.ke reserves the right to close, suspend and void, fully or partially, any bets, if the personal details provided are found to be incorrect.
ACCEPTANCE AND VALIDATION OF BETS
All football bets will be settled on 90 minutes’ play (also referred to as Full-time and normal time). This denotes the period of play which includes time added by the Referee for injuries and other stoppages. This does not include scheduled extra time, or Penalty shoot-outs, if played.
Where SureBet have not quoted prices on a match, any single bet on that match will be void and treated as a non-runner in multiple bets.
If any team starts a 90-minute competitive game with less than 11 players or where the match does not meet the set requirements by recognized bodies, all bets on that match will be made void.
Bets can only be placed on the outcome of a future event, unless we are offering special 'betting in-running prices' for that event. If SureBet mistakenly accepts a bet for an event that has already started then the bet will be void and your stake returned, except in the following circumstances:
Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing.
All bets placed after the result of an event is known will be void win or lose.
Internet bets include bets placed on any of our remote channels including our www.surebet.ke website and via SMS. In the case of such bets, the bet is struck when a bet id or receipt exists in our back end systems or database. We may refuse to take bets placed if they are deemed wrong or mistaken.
You can cancel a bet within ten(10) minutes after placing that particular bet. This should be before the kick-off time of a match(es) selected in that bet. The maximum number of bets that can be cancelled in a day is three(3). However, any new user cannot cancel their first 3 bets. Live bets CANNOT be cancelled. Bet cancellation is only available on SMS; cancel bet by sending CANCEL#BET ID to 29488.
SureBet has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect, a bet is late (see Acceptance and Validation of Bets), where a maximum payout limit has been reached and paid out erroneously or where we enter a result of an event incorrectly.
SureBet makes every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:
materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then SureBet will pay winnings at the correct price.
To establish the correct price SureBet will consider prices available in the general market at the time the bet was made, including the prices offered by other bookmakers operating in the same market.
Examples of circumstances where this would apply are:
the price is recorded as 100-1 when the price on offer in the general market is 10-1
the margins for handicap betting have been reversed
If a bet is accepted in error by SureBet on an event or outcome for which no SureBet prices are available, the bet will be void and your stake returned.
A bet accepted on the website or via SMS does not constitute a legally binding contract between the customer and us. The prices we offer on all outcomes on display on this website take the form of an advertisement rather than a contractual term. If we offer mistaken prices, then we are entitled to decline any bet placed at those prices at any time. In such instances we will void the bet and return the stake money.
Any results or scores displayed on the site for example during betting in play are for guidance purposes only.
All prices are subject to change and may, on occasion, be restricted to certain stake levels. The prices offered via our different business channels may vary. For example, our betting shops may offer slightly different prices from those available on this website or available by SMS.
In the case of Football and other Sports, bets are settled on the official result published by the relevant event managers or result handlers 3 to 24 hours after the match/event is finished.
"Void Bet" means the bet is nil or invalid. This occurs when an event is postponed/cancelled, or when it has started but not finished within the period specified in our policy.
If a game has been cancelled or postponed there is always a 24 hours wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.
If a selection in a single bet is made void the stake will be returned.
Void selections in multiple bets will be treated as non-runners and the stake will run onto the remaining selections in the bet.
90-MINUTE FOOTBALL BETS
What is meant by '90-minute Betting', 'Full Time' and 'Normal Time'?
Adult football matches are played over a 90-minute period, and this period can be called '90-minutes', 'Full Time' or 'Normal Time'. All football bets, unless specifically stating they are for Outright, To Qualify, Extra Time or Penalties markets, will be settled on the result after Normal Time (90 minutes).
During the game, the referee may stop the game for short periods for substitutions, or if a player gets injured, and at the end of each 45-minute half the referee adds however many minutes he feels is required to account for any of these stoppages. This additional time is called "Injury time".
Full Time and Normal Time are terms for the full 90-minute period, plus any 'Injury Time' that the referee chooses to add. Full Time and Normal Time DO NOT include Extra Time.
Some matches may have a FT period of eighty (80) minutes or LESS as per FIFA regulations. Such matches include; U/16, U/17, Women Seniors etc.
If a match is abandoned after it has commenced, all bets on that match will be made void except where settlement has already been determined. For example, where the first goal has been scored by a named player the First Goal scorer and Time of First Goal markets, amongst others, will stand.
A postponed match is void unless it is re-scheduled to commence within 24 hours of the original start time and this is confirmed within 12 hours of the original start time. In such circumstances where (a) void match(es) is/are included in an accumulator the bet will be settled on the remaining selections.
PRICES SUBJECT TO FLUCTUATION
All prices are subject to fluctuation up to the kick-off. All football bets will be settled using SureBet online ( www.surebet.ke )prices at the time the bet is placed.
RELATED CONTINGENCIES IN ONE MATCH
Where we offer various betting opportunities from the same match (e.g. correct score, first player to score etc.) these cannot be combined in accumulative bets where the outcome is related (except where special fixed prices are available).
Where an accumulative bet of this type has been accepted in error it will be settled by equally dividing the stake unit where the related outcomes clash.
If the result is not immediately available from an official channel, then the result published by the official governing body immediately the match/event is finished will be used for settling purposes. Any subsequent corrections or amendments to this result will not apply for settlement purposes. SureBet will settle all bets rapidly but because of time differences, for some events, bets may be settled overnight or with some delay.
MINIMUM/MAXIMUM BET AMOUNT & PAYOUTS* Items may vary from time to time
Minimum Bet Amount: The minimum betting amount for a single/multi bet is Kshs 50
Maximum Bet Amount: The maximum betting amount for a pre-match single bet is Kshs 5,000.
Maximum Bet Amount: The maximum betting amount for a pre-match multi bet is Kshs 5,000.
Maximum Bet Amount for Live bets: The maximum betting amount for a live bet is Kshs 5,000.
Maximum Single Bet Winning: The Single bet winning amount is limited to Kshs 5,000
Maximum Multi bet Winning: The Multi bet winning amount is limited to Kshs 10,000
Maximum Aggregate Winning (maximum payout): The Maximum winnings amount per customer per day is limited to Kshs 50,000 unless it’s a Grand Jackpot prize or bonus.
Withdraw: To withdraw, send WITHDRAW#AMOUNT to 29488. You can also withdraw on www.surebet.ke . Once you are logged in, click on withdraw , enter amount and click on ‘withdraw now’.Minimum withdrawable amount is Kshs. 50. Maximum withdrawable amount per day is Kshs. 5,000. Kindly note you are not able to withdraw your bonus apart from the Jackpot bonus. Withdrawal charges apply.
We reserve the right to close/freeze any customer account or refuse to take bets from any customer. In this event of account closure, the full value of any customer funds will be returned as soon as applicable
Should you attempt to withdraw funds that were deposited but not used for wagering, the Company may levy a processing fee of 50% upon such withdrawals. Additionally, should these transactions be deemed suspicious, the Company will report the activity to the appropriate authority and the player may lose these funds.
Surebet.ke will deem an account as “Dormant” if no betting activity has taken place on the account for a minimum of 6 months.
Please note that accounts with a zero balance will be closed.
If you have any outstanding balance on your Surebet account, you shall receive a communication at least 28 days prior to your account reaching dormant status.
Once your Surebet account is made dormant, should there be an outstanding balance on your account, the said amounts will be surrendered in consultation with BCLB to the relevant Kenya authority.
If you have any further queries regarding this, please contact our Customer Support team.
SureBet bonus scheme is currently/will be available on the following:
Free Deposit: Cash back on transaction charges as bonus on first deposit of the day of 99 bob and above.
Referral bonus: this will be awarded to users who refer their friends to SureBet by sending ACCEPT#FRIEND’S NUMBER to 29488. Those referred must be new users and are required to place their first bet with a minimum of Kshs. 40 within 72hrs to enable the referrer earn their bonus. Bonus awarded will match the referred person's first cash bet amount upto a maximum of Kshs 100. E.g. if the referred user places a fist cash bet of Kshs 50, the user who referred him/her gets a Kshs 50 bonus.The maximum referral bonus one can accrue in a day is Kshs 1,000.
Bonus awarded cannot be withdrawn. However, bonus winnings derived from the bets placed successfully with the bonus can be withdrawn.
You can check your previous bets at any time by logging into the site and viewing the My Account – Bet History section.
There are date parameters by which you can filter a search and you can also choose to only view Open or Settled bets.
Once you have made your selection and pressed 'Show' a list of qualifying bets will appear. Click on the corresponding line of any bet to see its full details.
You can check your transaction history at any time by logging into the site and viewing the My Account – Account History section.
There are date parameters by which you can filter a search.
Once you have made your selection and pressed 'Show' a list of all transactions will appear. This will show deposits, withdrawals, and any other account adjustments.
For your security in the My Account - Login History you can view all your previous login times and the IP address from which that login was made.
Upon login, the main page automatically displays the length of time you have been logged during the current session.
All actions while logged in will be performed over a secure connection until you log out or the session is terminated.
The system will automatically log you out if you have been inactive for a certain length of time. You can change this setting in the My Account – Other Settings section.
Should any part of your registered details be construed as offensive in any way (i.e. login) then we reserve the right to close that account immediately.
In the My Account section you can change your existing password.
If you have forgotten your password there is a "Lost Password?" link on the main page which explains the steps necessary to recover your password.
You can use one of three options as your login: account number, username or email depending on your authorisation settings. Your account number and username cannot be changed once the account has been opened.
Although this website will work across all browsers, in order to get the best experience we recommend that you use Google Chrome or Mozilla Firefox on a 1024 x 768 (upwards) screen resolution.
The Surebet.kewebsite uses a secure SSL connection, so you can rest assured that your personal details and card information will always be secured when transmitting your data to and from the server. When the website goes into secure mode, the address bar will change colour and a small padlock icon will be displayed.
For more information on the certificate used on this site, visit www.comodo.com.
Additional security features include the last login date information. A detailed breakdown of login details can be accessed by going to My Account and then Login History.
Cookies and supporting services
It should be noted that no sensitive data will ever be stored in our cookies.
Accepting Surebet Rules, you agree with the support to ensure access to Surebet services.
ALTERATION OF THE WEBSITE
SureBet may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the website ( www.surebet.ke) at any time for the purpose of ensuring the ongoing provision of the website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict you from accessing some parts of the website for the purpose of maintenance of the website and/or alteration or amendment of any of the games and/or products available through the website.